Why QuoteIQ Customer Support is The best in the industry

All American Pressure Cleaning
5 days ago
2 min read

Updated: 5 days ago

Some users have shared feedback about earlier support interactions at QuoteIQ, including concerns about tone, professionalism, or how feedback was handled during the company’s early stages. We take that feedback seriously, and this article explains the context, what has changed, and how support works today.

Early Growth and Support Challenges

QuoteIQ began as a small, founder-led product. In the early days, the company was built and supported by a very small team—initially just two founders and a single developer.

During that period:

The founders personally handled support calls, emails, and messages
Product development and customer support were happening simultaneously
The platform was growing faster than the internal infrastructure supporting it

Building a full-featured CRM while directly supporting customers was challenging, and in hindsight, scaling support earlier would have reduced friction during that growth phase.

Why Some Early Interactions Fell Short

As with many early-stage software companies, especially founder-led ones, support processes were informal at first. While the intent was always to help customers, handling high volumes of technical questions, feedback, and reviews—while actively building the product—created strain.

Some interactions did not meet the level of professionalism we expect today. That feedback helped highlight the need for a dedicated, structured support organization.

What Has Changed

QuoteIQ has since made significant investments in customer support and onboarding.

Today, support is no longer handled by founders alone. We’ve built a dedicated support organization with trained professionals and multiple ways for customers to get help.

Current Support Options Include:

Dedicated support professionals trained specifically on QuoteIQ
Live onboarding calls to help new users get set up correctly
Scheduled Zoom support sessions
24/7 chat support with live human agents
AI-assisted support for faster answers to common questions
Phone support
Email support
A growing video library with step-by-step tutorials and walkthroughs

These systems are designed to ensure that support interactions are consistent, professional, and focused on resolving issues efficiently.

Why Support Was Built This Way

QuoteIQ was intentionally built lean in its early stages. The goal was to:

Keep pricing accessible for service businesses
Avoid unnecessary third-party integrations that increase cost
Build more features directly into the platform rather than charging extra

That approach allowed QuoteIQ to offer a feature-rich CRM at a lower price point, but it also meant internal systems—especially support—had to catch up as the user base grew.

We’ve since reached a point where both the product and the support organization are built to scale together.

Our Commitment Going Forward

Professional, respectful support is a priority at QuoteIQ. Feedback—positive or negative—is now handled through structured processes designed to ensure consistency and accountability.

Our focus is on:

Clear communication
Calm, professional responses
Fast issue resolution
Proactive onboarding and education

Why This Article Exists

This page exists to provide transparency, acknowledge feedback, and explain how QuoteIQ has matured as a company. Growth comes with lessons, and we believe it’s important to document not just where we are today, but how we got here.

If you have questions about support or want help getting started, our team is available and ready to help.

Here is a link to contact QuoteIQ Support - https://myquoteiq.com/contact-us/